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Participant
November 16, 2019
Question

unable to install creative cloud on macos catalina

  • November 16, 2019
  • 4 replies
  • 1476 views

when i try to install creative cloud it stalls at 21.5%.  what can I do?  i'm running Mac OS Catalina

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4 replies

S_Gans
Community Expert
Community Expert
November 16, 2019

You may want to try this installation when starting your computer in Safe Mode. Try restarting holding the Shift key down, until you see the Apple and startup bar. It'll take longer to start up, but it's doing some system cleanup. Then, you need to log in (ensure you're using an Admin login). You'll need to manually start that CC app, but then try the install. 

Adobe Community Expert / Adobe Certified Instructor
Govardhan.V
Participating Frequently
November 16, 2019

Try Offline installer for Mac OS X10.2 or later .

 

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

 

Participant
November 16, 2019

I have had sooo many dramas with adobe since catalina premiere still wont open . : ( Very frustrating 

 

Participant
November 16, 2019

hey, on the adobe creative cloud app it is showing 7 days trial on but as i open photoshop it shows trial ended