Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to Install Creative Cloud on new M1 MacBook Air

New Here ,
Jul 09, 2021 Jul 09, 2021

I'm unable to install Creative Cloud on my new M1 Macbook Air. This is the first time installing on this computer, it says: "Unable to check for updates, make sure you are connected to the internet"

 

I am already connected to my network, and have tried restarting my laptop.

 

Screen Shot 2021-07-09 at 10.16.45 AM.png

TOPICS
Activation , Creative Cloud , Installation , New user
2.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2021 Jul 09, 2021
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

Dave, please see https://helpx.adobe.com/creative-cloud/help/update-app.html for information on how to manage the update process. The screenshot you posted appears to be from performing a check for updates by the operating system.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 29, 2022 Jan 29, 2022

Does anyone solved this problem? I'm facing this problem too, but I can't find any solution for this issue. I'm using MacbookPro14 2021 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 29, 2022 Jan 29, 2022
LATEST

This wasn't a problem with Adobe software at all. The screen shot showed the Mac's own update failing. What do you see?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines