Unable to Install Creative Cloud on new M1 MacBook Air

New Here ,
Jul 09, 2021 Jul 09, 2021

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I'm unable to install Creative Cloud on my new M1 Macbook Air. This is the first time installing on this computer, it says: "Unable to check for updates, make sure you are connected to the internet"

 

I am already connected to my network, and have tried restarting my laptop.

 

Screen Shot 2021-07-09 at 10.16.45 AM.png

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Activation , Creative Cloud , Installation , New user

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

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Dave, please see https://helpx.adobe.com/creative-cloud/help/update-app.html for information on how to manage the update process. The screenshot you posted appears to be from performing a check for updates by the operating system.

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New Here ,
Jan 29, 2022 Jan 29, 2022

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Does anyone solved this problem? I'm facing this problem too, but I can't find any solution for this issue. I'm using MacbookPro14 2021 

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LEGEND ,
Jan 29, 2022 Jan 29, 2022

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This wasn't a problem with Adobe software at all. The screen shot showed the Mac's own update failing. What do you see?

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