Unable to install Photoshop CS5 on Windows 10

[franman007]

Hi Adobe Community,

I ran into a problem installing Photoshop CS5 onto my Windows 10 Education.  I had no problems in installing it on Windows 7, 8.1 and even 10.

Now after resetting Windows 10 (to give it a fresh start) Adobe CS5's Application Manager mentions that it was unable to install Photoshop CS5 the 64-bit version since my laptop runs in a 64-bit operating system platform.

I've already done the following:

• Run as administrator.
• Run compatibility issue troubleshooter.
  • Win 8, 7, Vista.

No luck.

I've kept a log message to which I don't know how to attach to this forum; however, from the first two lines of the "ERROR" message it goes like this:

1. "Error 1935.  An error occurred during the installation of assembly component {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073715.
2. "Install MSI payload failed with error: 1603 - Fatal error during installation.MSI Error message: Error occurred during the installation of assembly component {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}.HRESULT: 0x80073715.

With that said, would anyone be able to help with the information provided?

PS: if you require more info from the log file please specify what part you need to know.

Thank you.

[Mohit Goyal]

Moved to Downloading, Installing, Setting Up

Thanks,

Mohit

[Govardhan.V]

Check under Control panel > Programs and Features .

Check whether Visual C++ Redistributable package 2005  is listed under ?  If yes, tell me the version numbers .

[franman007]

Brucgovn​, I see 3 Microsoft Visual C++ 2005 Reditributables.

• One is version 8.0.61001
• Another is version 8.056336
• The third one is the 64-bit version (x64) and is version 8.056336

I will enable hidden admin account temporary and report back if I've managed to successfully install Photoshop CS5.

[Govardhan.V]

Also try to install from Hidden Administrator account once :

Enable the (Hidden) Administrator Account on Windows 7, 8, or 10

[franman007]

Brucgovn​, I've tried enabling the hidden admin account log is as an admin and tried install Photoshop CS5; however, the same problem persists.

[Govardhan.V · Accepted solution]

Click on below link and install Visual C++ package both x86 and x64 versions :

Download Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update from O...

Once the installation is completed  , try to install CS 5 again.

Still same or unable to install update ?? run System File Checker command and let me know the result.

https://support.microsoft.com/en-in/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

[sharih13954409]

I need similar help. I'm unable to RE-install my CS5 on Windows 10. My computer was hacked and I'm trying to put it all back together since the computer was serviced. So frustrating

[franman007]

Brucgovn​, I've installed the x64 version since I'm only interested in running Photoshop CS5 64-bit version and I've managed to install Photoshop CS5 64-bit and it is working.

Thank you.

[Govardhan.V]

Glad to hear that.

You are welcome.

[Gethen]

I am happy to report that I just installed Photoshop CS5 on my new win10 computer with no problems at all. I did not have to run it in compatibility mode installed right off the disk with no problems at all so far.