Unable to install Photoshop on MacBook Pro

New Here ,
Mar 14, 2022 Mar 14, 2022

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Trying to install Photoshop on my Mac with MacOS Big Sur 11.6.4

 

I keep getting this error even after rebooting:

 

Screen Shot 2022-03-14 at 4.14.52 PM.png

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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@karenb98066155 

 

You didn't say how you started and how you got to this point.

 

Please follow these steps in order to download and install Photoshop as part of your Creative Cloud membership:

https://helpx.adobe.com/creative-cloud/help/download-install-Photoshop.html

 

Jane

 

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New Here ,
Mar 14, 2022 Mar 14, 2022

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Apologies Jane. I logged in to Adobe cloud in my  Safari browser and clicked the download. button at the top. The dmg downloaded but when I open the dmg and double click, I get this error message.

 

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LEGEND ,
Mar 14, 2022 Mar 14, 2022

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Strange, it looks like it's an older version of PS. Maybe try downloading the Creative Cloud app first. 

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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"Apologies Jane. I logged in to Adobe cloud in my  Safari browser and clicked the download. button at the top. The dmg downloaded but when I open the dmg and double click, I get this error message."

By @karenb98066155

 

Did you go to: https://creativecloud.adobe.com/apps/all/desktop/pdp/photoshop and log in to your paid CC account first (as per the earlier link)? It should look like this:

janee_0-1647293903245.png

 

Does your computer meet the system requirements?

https://helpx.adobe.com/photoshop/system-requirements.html

 

Jane

 

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New Here ,
Mar 14, 2022 Mar 14, 2022

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Yes, that is what I also described to you that I did in the first place. I am a software developer so I understand how all of this works.

I also tried downloading the Creative Cloud app and it will not install either:

Screen Shot 2022-03-14 at 5.46.58 PM.png

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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Yes, that is what I also described to you that I did in the first place. I am a software developer so I understand how all of this works. I also tried downloading the Creative Cloud app and it will not install either:

By @karenb98066155

 

Hi Karen,

 

If you checked the system requirements (you didn't say), then contact Adobe Customer Care, as they can look at your computer.
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 . Type "agent".

 

You can also send a tweet to @AdobeCare.


Jane

Forum volunteer

 

 

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