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dhagg
Participating Frequently
October 11, 2019
Question

Unable to install Photoshop or CreativeCloud on Windows 10

  • October 11, 2019
  • 3 replies
  • 2356 views

Hi, I'm on a paid plan and I cannot install any of your products on Windows 10. There seems to be a problem with the callbacks to the installer window when I have signed in through the browser.

 

Steps to reproduce

1) Download the exe installer

2) Start it

3) Click on the open browser button

4) Sign in through the browser

5) Wait forever since the "Check your browser" page never disappears. I cannot click the link in the bottom either, it is unresponsive.

 

    This topic has been closed for replies.

    3 replies

    Vipin6673
    Vipin6673
    Participating Frequently
    October 15, 2019

    Ok

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 11, 2019

    Which web browser are you using Davidhagg1?  Have you tried setting a different web browser as the default?  What type of CC membership do you have?

     

    Please try installing the CC desktop app by following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

    Noxolos
    Noxolos
    Participating Frequently
    October 11, 2019

    I have the same problem on Windows 7 Enterprise x64. I tried to use Internet Explorer 11, Firefox 69.0.3 and Google Chrome 77.0.3865.120 for the download. The installer just opens a browser tab where I should sign in with my Adobe ID and after that the installer is just doing nothing.

     

     

    When I click on sign in here, nothing happens...

     

    I followed the steps described here:

    https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

    I attached the two logfiles PDApp.log and oobelib.log.

    Noxolos
    Noxolos
    Participating Frequently
    October 11, 2019

    Noxolos, you mentioned that you are using the Enterprise edition of Windows 7. Are you installing the Adobe Creative Cloud desktop application on a computer and network that you personally manage? What type of Creative Cloud membership do you have?


    I am an administrator responsible for software distribution (SCCM) so I have administrative rights on any client computer and on any server in our company. The network is managed by our networking team and they already checked our corporate firewall to make sure nothing regarding the Adobe Creative Cloud is blocked. At the moment I am at my home office and try to install the application at home to make sure no proxy and no firewall or corporate network can interfere the installation process. The Creative Cloud membership is managed by our distributor SoftwareOne and the license manager of our parent company. After ordering the license for InDesign and Photoshop our user just got an e-mail from Adobe Creative Cloud that she now had access to InDesign and Photoshop. Because every attempt to install the two programs on our users's laptop failed, I asked SoftwareOne to temporary switch the license to my Adobe ID so that I can figure out the problem without bothering the user.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 11, 2019

    I am moving your query to the correct board 'Get Started'. Experts here will be able to help you better. 

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