Unable to install Photoshop or CreativeCloud on Windows 10

Forum|Forum|6 years ago
October 11, 2019
3 replies
2356 views

Hi, I'm on a paid plan and I cannot install any of your products on Windows 10. There seems to be a problem with the callbacks to the installer window when I have signed in through the browser.

Steps to reproduce

1) Download the exe installer

2) Start it

3) Click on the open browser button

4) Sign in through the browser

5) Wait forever since the "Check your browser" page never disappears. I cannot click the link in the bottom either, it is unresponsive.

This topic has been closed for replies.

Vipin6673

Participating Frequently

Ok

Jeffrey_A_Wright

Community Manager

Which web browser are you using Davidhagg1? Have you tried setting a different web browser as the default? What type of CC membership do you have?

Please try installing the CC desktop app by following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

D

dhaggAuthor

Participating Frequently

I'm on Chrome Version 77.0.3865.90 (official version) (64 bits) on Windows 10.

D

dhaggAuthor

Participating Frequently

DavidHagg1, if you set Edge or FireFox as your default web browser do you continue to face errors?

Yes, i just tried to set Edge as the default browser. It does not honor that and starts Chrome anyway

Bani Verma

Community Manager

I am moving your query to the correct board 'Get Started'. Experts here will be able to help you better.

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