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dhagg
Participating Frequently
October 11, 2019
Question

Unable to install Photoshop or CreativeCloud on Windows 10

  • October 11, 2019
  • 3 replies
  • 2356 views

Hi, I'm on a paid plan and I cannot install any of your products on Windows 10. There seems to be a problem with the callbacks to the installer window when I have signed in through the browser.

 

Steps to reproduce

1) Download the exe installer

2) Start it

3) Click on the open browser button

4) Sign in through the browser

5) Wait forever since the "Check your browser" page never disappears. I cannot click the link in the bottom either, it is unresponsive.

 

    This topic has been closed for replies.

    3 replies

    Vipin6673
    Vipin6673
    Participating Frequently
    October 15, 2019

    Ok

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 11, 2019

    Which web browser are you using Davidhagg1?  Have you tried setting a different web browser as the default?  What type of CC membership do you have?

     

    Please try installing the CC desktop app by following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

    D
    dhaggAuthor
    Participating Frequently
    October 15, 2019
    I'm on Chrome Version 77.0.3865.90 (official version) (64 bits) on Windows 10.
    D
    dhaggAuthor
    Participating Frequently
    October 15, 2019
    Ok, thanks, David. I would recommend first resolving why you are unable to adjust the default web browser for the operating system. If you continue to encounter errors then please contact our support team directly at https://helpx.adobe.com/contact.html. You may need to use a different computer, tablet, or smartphone to begin the chat due to the current web browser issues you are facing.
    To be clear: I've been working as a software engineer the past 20 years so I do know how to change my default browser and this is not the issue. The issue is that your installer is not handling the callback from the authentication process.
    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    October 11, 2019

    I am moving your query to the correct board 'Get Started'. Experts here will be able to help you better. 

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