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Participant
May 24, 2021
Question

Unable to Install Photoshop

  • May 24, 2021
  • 1 reply
  • 551 views

I have been trying to install the software for the past 24 hours but it fails everytime it reached 8%. Am I the only one experiencing this?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
May 24, 2021

restart your computer and retry installing.

Participant
June 4, 2021

I've tried and I am still not able to download the software.

kglad
Community Expert
Community Expert
June 4, 2021

first, make sure your computer meets specs for the ps version you're trying to install, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then, if it does, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials