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trann89126514
trann89126514
Participant
October 12, 2018
Question

Unable to install the product Adobe XD CC

  • October 12, 2018
  • 1 reply
  • 2774 views

Hi,

I already have a Creative Cloud membership as a student account. After I downloaded Photoshop, I want to try using Adobe XD but when I downloaded it, it just popped up with a lot of problems. I am using Window10 and the latest version but still cannot download Adobe XD

Please find the attached picture to see my problem.

Please help me !!

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
October 15, 2018

Moving the discussion to Creative Cloud Download & Install​ forum.

Hi Trann,

Sorry that you are unable to install Adobe XD on your machine. Could you please click on "More Information" and troubleshoot the error using the solution on this link: - Creative Cloud download and install errors?​

If it still persists, please share the OS build that you are using so that we may assist you further.

Thanks,

Atul_Saini

trann89126514
trann89126514Author
Participant
October 25, 2018

Hi,

Here is what it shows after I hit "More information"

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 25, 2018

Hi,

- What Adobe applications are currently installed on the Windows computer? I'm using Adobe Creative Cloud for students. I already installed Adobe Photoshop, Illustrator, Premier, After Effect, Muse, In Design, Reader, Acrobat, Encoder, Dreamweaver

- can you also please respond with the operating system that you are attempting to install Adobe XD on? I'm using Win 8. I already updated it

- do you have an older version of Adobe XD already installed? No

- If you use the process listed in Launch Creative Cloud apps are you able to open Adobe XD? No I don't see it in the screen


Thanks for the clarification, Trann.  To use the current release of Adobe XD requires Windows 10 to install and run.  Please utilize Adobe XD that meets the system requirements listed in Adobe XD System requirements .

If the computer is running a 64-bit version of Windows 8.1 then it likely will support an upgrade to Windows 10.

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