Unable to login to Adobe Cloud Apps

[workev]

The Adobe Cloud login appears not to be working. When I enter login details (which are correct as I can login via the web) I get immediately kicked out again, saying its unable to authenticate Adobe Id. Is there a problem?

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[shawn_starc]

If you are using mac.

Close all the Adobe applications > Open Activity Monitor > Close all the adobe background process ( Adobe CEF Help , CC Library, Core sync any process with icon of creative cloud and name of Adobe) > Click on blank screen of Mac > Go ( at top of the screen) > Go to folder > type:  /library/application support/Adobe >

Look for folder name: OOBE > Either rename or delete this folder.

Launch Creative Cloud desktop application and sign in.

If you are on Windows:

You can find the same OOBE folder at two Location.

1.) C:\Program Files (x86)\Common Files\Adobe

2.)  Use Run Command( Win logo key + R) > Appdata > Local > Adobe

Rename or delete them from there.