Unable to open Creative Cloud || Photoshop CC 2015 has to be force quit to shut down

[simondo9]

For the last few weeks Photoshop CC 2015 has to be force quit to shut down. I have tried reinstalling anyone know how to fix this?

[Mrinmay Majhi]

Hi simondo9

> Which version of Photoshop are you using?

> Which operating system are you using?

> Could you please post the error log?

> When exactly it crashes (e.g. : while launching or while working with any tools)

> Have you made any changes to the computer?

~Mrinmay

[simondo9]

Hello Mrinmay

WORKING NOW  after a few weeks of issues the problem seems to of rectified itself on its own this morning. I will revisit this thread if the problem reoccurs this week

Info: Mac Pro (late 2013) Yosemite 10.10.4 Photoshop CC 2015.0.0

Thanks

Simon

[simondo9]

I thought it was working Mrinmay but no I am wrong. It quit the once after opening to test closing and not using it at all.

Every time I try to  quit photoshop after using it, it will not quit and I have to force quit every time. This also loses the majority of my preferences which are not saved and its getting annoying!

Simon

[Mrinmay Majhi]

Please update Photoshop CC 2015 to version 2015.2.1

Once done. please check for the issue.

Let me know if this helps.

~Mrinmay

[simondo9]

Yes I have tried to update CC before but with Cloud being so unintuitive and so very complicated to understand its a pain. With no easy route or prompts to update after finding something to download it just stays saying downloading now. No progress bar or any indication anything is actually happening. This is all certainly very good at wasting my time and infuriating!. Oh for the good old days when Adobe was simple to update or even better I could just buy a disc

[simondo9]

No sooner do I have a moan and I am there - PHEW!!!!

[simondo9]

OR AM I now it does not recognise the PASSWORD

[simondo9]

NOPE NOT RECOGNISING THE PASSWORD YET AGAIN JESUS

[Mrinmay Majhi · Accepted solution]

Please click on the below link to get help on how to update your CC applications.

Update apps to Adobe Creative Cloud 2015

Hope this helps.

~Mrinmay

[simondo9]

If I could get Creative Cloud to work it might but I can not as it will not open and will not download

[Mrinmay Majhi]

Moving to Creative Cloud

[simondo9]

I am on the Adobe site having logged into it using my password creative cloud wants a password which it never remembers and repeatedly ask for

[simondo9]

SOLVED PHEW Two computers logged on at the same time!

ALL DONE

SIMON

[Mrinmay Majhi]

Is your Photoshop application working fine?

~Mrinmay

[simondo9]

YES ALL GOOD THANKS SUCCESS AT LAST (unless you did something) my fault I have two computers side by side. Once I switched the older one off all started working fine

Thank you

Simon