Unable to"update payment details"

Question

After having my subscription suspended, I attempted to reactivate my plan by updating my payment details as instructed.

Sadly all I'm getting is this.

This is even more annoying as I thought it had been paid for. When I checked my Paypal account it seems the payment was pending and Adobe itself failed to complete the transaction.

If you would like to get paid, please respond sooner rather than later.

Kevin Greenan.

Kanikas · Accepted Answer

Hi,

I see you have an Adobe account under the same ID as with forums. As I checked the payment details, I noticed that you the payment has not been received by Adobe. You need to get in touch with Paypal for the same. They will be able to provide you correct details.

You may also Contact Customer Care for help and support.

Thanks

Kanika

K. Greenan · Answer

I talked to Paypal and they weren't much help. I contacted Adobe direct via the Chat function and had the issue resolved within the hour.

Basically the transaction had got stuck and they resolved it by cancelling and starting again.

I just resubmitted my card details and the payment was taken, problem solved. So moral of the story is use the chat feature.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded