• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Unable to reach adobe servers (mac)

New Here ,
Oct 20, 2022 Oct 20, 2022

Copy link to clipboard

Copied

Hello! I can't find a way to fix this online can someone help me? I can't open the creative cloud app because I get this message. I have a Mac with the latest software update. 

 

Thank you!Screen Shot 2022-10-20 at 12.41.23 PM.png

TOPICS
Activation , Creative Cloud

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 20, 2022 Oct 20, 2022

Copy link to clipboard

Copied

LATEST

you have mac os 12 (monterey)?

 

if so, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines