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Unable to reach adobe servers (mac)

New Here ,
Oct 20, 2022 Oct 20, 2022

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Hello! I can't find a way to fix this online can someone help me? I can't open the creative cloud app because I get this message. I have a Mac with the latest software update. 

 

Thank you!Screen Shot 2022-10-20 at 12.41.23 PM.png

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Activation , Creative Cloud

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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you have mac os 12 (monterey)?

 

if so, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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