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7

Unable to reach Adobe servers while installing or updating Adobe apps

Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

creative-cloud.pngHi Community,

If you're facing issues while installing or downloading Adobe applications due to no connectivity, limited access, or network problems, try these quick fixes:


1. Refresh the Page: Press Ctrl + R (Windows) or Cmd + R (Mac).

2. Test Your Internet: Switch networks or try a mobile hotspot. Use a wired connection if possible.

3. Switch Browser/Device: Helps identify browser or device-specific issues.

4. Clear Cache & Cookies: Can resolve loading conflicts.

5. Update Software: Ensure your browser and OS are up to date.

6. Restart Your Computer: Clears background processes that may interfere.

If the issue persists, please proceed to the next set of troubleshooting steps.

1. Firewall Settings: Allow Creative Cloud access or temporarily disable the firewall.

2. Disable Antivirus Temporarily: Re-enable after installation.

3. Reset Hosts File:

Got an Error Code?

Find your error and solution here: Installation Error Codes


Unable to reach Adobe servers

Fix connectivity issues

Error 206

Error 113


Have questions? Start a discussion


TOPICS
Creative Cloud , Installation , New user
11.1K
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New Here ,
Jan 13, 2025 Jan 13, 2025
LATEST

Okay thanks 

 

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