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Unable to reach Adobe servers while installing or updating Adobe apps

Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Are you unable to download Adobe apps due to Internet connection issues such as no connectivity, limited connection, or not being able to access network drives?

 

image-2024-2-28_14-25-15.png

 

Here're a few tips to help resolve the connectivity issues.

Basic troubleshooting

 

  1. Refresh the Page: Sometimes, a server error can be temporary. Try refreshing the page by pressing CTRL+R or  CMD+R on Mac or by clicking the refresh button on your browser.
  2. Check Internet Connection: Ensure that you have a stable internet connection. You can also test using a different internet connection like a mobile hotspot. If you are connected via Wi-Fi, try a wired connection. If you are connected via a wired connection, then try a different cable.
  3. Try Different Browser/Device: Attempt to access the website using a different web browser or device to see if the issue persists. This can help determine if the problem is browser-specific or device-specific.
  4. Clear Browser Cache and Cookies: Clear your browser's cache and cookies, as these files can sometimes cause conflicts and prevent websites from loading properly.
  5. Check for Updates: Ensure that your browser and operating system are up to date. Outdated software can sometimes cause compatibility issues with certain websites.

6. Reboot your computer: Rebooting the device helps maintaining the processing speed and stop any background process creating problem for app performance.

 

If the issue persists, please proceed to the next set of troubleshooting steps.

Advanced troubleshooting

 

  1. Configure software firewall: Software firewall restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet.

If prompted, allow the Creative Cloud desktop app to access the Internet.

If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

Once you've configured the software firewall, try to install your app again.

 

2. Temporarily disable the antivirus: You can see your antivirus documentation for information on how to disable antivirus software temporarily. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

3. Create a new administrator account: Create a new administrator account and try installing or updating the app. For more information, see:

4. Reset hosts file: The operating system hosts files that map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

You can follow the steps mentioned in this article to reset the hosts file: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

Let us know if you have any additional questions.

Resources

Unable to reach Adobe servers

Fix connectivity issues

Error 206

Error 113

TOPICS
Creative Cloud , Installation , New user

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