Unable to reach Adobe servers while installing or updating Adobe apps

Hi Community,

If you're facing issues while installing or downloading Adobe applications due to no connectivity, limited access, or network problems, try these quick fixes:

 Basic Troubleshooting

1. Refresh the Page: Press Ctrl + R (Windows) or Cmd + R (Mac).

2. Test Your Internet: Switch networks or try a mobile hotspot. Use a wired connection if possible.

3. Switch Browser/Device: Helps identify browser or device-specific issues.

4. Clear Cache & Cookies: Can resolve loading conflicts.

5. Update Software: Ensure your browser and OS are up to date.

• Windows
• macOS

6. Restart Your Computer: Clears background processes that may interfere.

If the issue persists, please proceed to the next set of troubleshooting steps.

 Advanced Steps1. Firewall Settings: Allow Creative Cloud access or temporarily disable the firewall.

• Windows Firewall Guide
• macOS Firewall Guide

2. Disable Antivirus Temporarily: Re-enable after installation.

3. Reset Hosts File:

• Instructions

Got an Error Code?

Find your error and solution here: Installation Error Codes

 Resources

Unable to reach Adobe servers

Fix connectivity issues

Error 206

Error 113

Have questions? Start a discussion.