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yannios
Participant
June 25, 2020
Question

Unable to reach Adobe servers

  • June 25, 2020
  • 2 replies
  • 4863 views

After update Adobe Creative Cloud, I receive a message "Unable to reach Adobe Servers" and prompt me to check my firewall and ensure that time and date are ok.

Any suggestions?

    This topic has been closed for replies.

    2 replies

    S
    Solarpunk Productions
    Participant
    January 6, 2022

    I'm still having this problem in 2022... Adobe how can you justify your rediculous subscription prices when your products continue to fail so miserably? FIX THIS BUG ALREADY 

    F
    Fotoctino
    Participant
    January 7, 2022

    Did you try setting your operation system's langauge to English? This is how it worked for me and since then they have fixed that bug.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 25, 2020

    Yannios, please see https://community.adobe.com/t5/download-install/unable-to-reach-adobe-servers-why/td-p/11236579 where this topic was just discussed.  Please update this public forum discussion if you have any additional questions.

    Y
    yanniosAuthor
    Participant
    July 6, 2020

    After talking with Adobe customer care, the representative told me that the problem is that my (OS) Windows 10, is not other than English language. In my case is in Greek language. So I should wait for an update or some how Adobe to fix this issue.

      Y
      yanniosAuthor
      Participant
      July 6, 2020

      Thank you, Yannios.  I reviewed your membership plan and there is no limitation by language.  By default, Adobe applications will install in the language setting for the operating system.

       

      If you have problems connecting to our servers then please bookmark http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which provides the troubleshooting steps necessary to resolve the connection error.

       

      In certain countries, we do provide language-specific plans that can lead to a similar error message.  For example, a computer running using English as it's the default language, but the plan is specific to Chinese (Traditional) only.


      I don;t have problem with installing. Photoshop and Lightroom Classic are well installed in my pc. The problem is that Creatice Cloud can;t "reach Adobe Servers".

      I first "chat with support for almost 45 minutes trying several steps he suggested and then said to me that a superior would call me. After three days I receive a call from Adobe support and the respresentative I spoke with, told me that there is an issue with operating systems running in other language than English can't reach Adobe servers.

      Few minutes ago I change the language in my pc and Creative Cloud finally succeed to connect with Adobe. When I change it back to greek language, again cant reach servers.

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