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galina1995
galina1995
Participant
December 6, 2016
Answered

Unable to reach Adobe servers...

  • December 6, 2016
  • 2 replies
  • 5409 views

I paid for Illustrator cc, and I installed the Creative Clowd app so I could download Illustrator.

I have Windows 7.

When I open the Creative Cloud app, it says "Unable to reach Adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again".

The time settings on my computer are correct, and I tried to disable the Firewall, but it still shows this message.

I need to use Illustrator for my studies...

What can I do?

This topic has been closed for replies.
Correct answer Govardhan.V

Have you tried with steps mentioned in below link ?

 

https://helpx.adobe.com/in/download-install/kb/unable-to-reach-adobe-servers.html

2 replies

B
Brandon5C97
Participant
August 29, 2020

i am having this same problem and neither option has worked.

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
August 29, 2020

Have you tried with steps mentioned in below link ?

 

https://helpx.adobe.com/in/download-install/kb/unable-to-reach-adobe-servers.html

Atul_Saini
Atul_Saini
Legend
December 6, 2016

Hi Galina1995,

We would try to assist you with this connectivity issue here, I see that you have attempted the basic steps to troubleshoot this. Now, I would request you to follow the instructions mentioned on this link-Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications and share the results so that we may assist you further.

Thanks.

galina1995
galina1995Author
Participant
December 6, 2016

Hi Atul_Saini,

I followed the instructions from the link - I reset the hosts file manually and it worked.

Now Creative Cloud works and I installed Illustrator successfully.

Thank you very much!

Atul_Saini
Atul_Saini
Legend
December 6, 2016

It is great that you were able to fix this one, please let us know in case we could be of any help to you going forward.

For product specific queries, please check their respective forums, https://forums.adobe.com/welcome

Have a nice day.

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