Answered
Unable to reach Adobe servers.
This solves the problem. It's been a long time. I have searched and solved some problems. I can not solve the problem as I have said.
Help me find a solution to this problem.
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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos?
if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
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