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erinr44017938
erinr44017938
Participant
January 29, 2018
Answered

Unable to reach adobe servers

  • January 29, 2018
  • 2 replies
  • 3437 views

I have tried every trick in the book to fix this but nothing will allow me to access my creative cloud so that I can use all of my products. I have turned off my firewall, reset my time settings, switched networks, gotten help from an adobe agent over chat, deleted hosts, uninstalled and reinstalled, etc. Please if you know anything about fixing this please help!

This topic has been closed for replies.
Correct answer kglad

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[moved from Adobe Creative Cloud to Creative Cloud Download & Install]

2 replies

marbisman
marbisman
Participant
April 11, 2018

what was the solution for this problem? I am having the same issue.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 11, 2018

    Marbisman, for most individuals the solutions offered by Kglad, in message #1, allow them to resolve the connection error.

    F
    finliret
    Participating Frequently
    April 12, 2018

    Having the same issue.

    Did everything on that link. Nothing was wrong with any of that.

    But still the same problem.

    First it tells me to sign in, then the black error message appears, then the white one to sign in.
    But it is not possible to sign in…I'm in this crazy loop.

    Have also checked if my account is active and OK to use on two macs. All fine.

    Would appreciate a quick answer to this problem


    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 30, 2018

    confirm that you can connect to the secure adobe servers.

    for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    [moved from Adobe Creative Cloud to Creative Cloud Download & Install]

    erinr44017938
    erinr44017938Author
    Participant
    January 30, 2018

    Thank you but I have already tried everything in that list and it has still not been successful. Do you have anymore suggestions?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 30, 2018

    did you confirm you could connect?

    if not, are you behind a corporate firewall?  if so, use a different connection.

    if you showed you could connect, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    or contact the Adobe Twitter team at @AdobeCare

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