Unable to reinstall CC2017

[charlesr24830320]

System Info

Win 10 64-bit

i7-4650U  Dual-Core @ 3.0GHz

8Gb RAM

256Gb SSD

Adobe Suite

Acrobat DC

Distiller DC

After Effects 2015.3

InCopy CC 2015

InDesign CC 2017

Photoshop CC 2015.5

Premiere Pro CC 2015.3

CC 2014

Scenario

Installed CC 2014 and necessary programs successfully. Needed to update CC but NOT the other programs. Was unable to update CC, received Error Code:2. Ran CC Cleanup Tool to uninstall ONLY CC2014. Successfully removed CC2014. Unable to install CC, received Error Code:1. Ran CC Cleanup Tool and removed all Adobe Products. Unable to install CC. Received Error Code:1. CC Cleanup Tool is ineffective. CC and all Adobe Products removed from Programs and Features.

Please assist/advise.

Thank you.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[charlesr24830320]

Thank you for the suggestions, kglad.

I have followed all of these steps and still unable to reinstall CC desktop app.

I should mention that while I am able to run Premiere Pro and Animator, I cannot uninstall them through Programs and Features as they do not show up in the list. I've attached a screenshot of my list of installed programs.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Sheena Kaul]

Moving to Creative Cloud Download & Install​