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mls113
Participant
May 7, 2017
Answered

Unable to Uninstall Creative Cloud Desktop App with uninstaller

  • May 7, 2017
  • 1 reply
  • 1397 views

I had really high CPU/memory for Creative Cloud so I followed the instructions here: Uninstall the Adobe Creative Cloud desktop application However, upon downloading the Mac uninstaller and clicking the .dmg file, it opened as just a blank folder without any items in it. There's nothing to click to uninstall it. I have the latest version of the Creative Cloud Desktop App, all my Adobe products have been closed/quit. I am using a brand new 27 in desktop Mac with OS Sierra.

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Correct answer kglad

can you dl it directly by copying and pasting the link into your browser address field, http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

if not, ask someone you know to dl it for you and transfer to your computer using a usb stick or dropbox or some other method.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 7, 2017

retry downloading the uninstaller using a different browser.

M
mls113Author
Participant
May 7, 2017

Thanks. I tried it but no luck, unfortunately. I tried with Google Chrome and all that happened was that it downloaded a Zip file with the .dmg inside which when clicked, was empty- again.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 8, 2017

can you dl it directly by copying and pasting the link into your browser address field, http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

if not, ask someone you know to dl it for you and transfer to your computer using a usb stick or dropbox or some other method.

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