Unable to update AAM

[Carljh2]

I am prompted to update AAM on my laptop running Windows 7 64 bit and everytime I try, I get the  attached message.  The computer is connected to the internet and all connections are working fine.  I am also running Creative Cloud on my PC and it updated on that machine with no problems (apart from some of my installed apps not showing as being installed but that problem is in another discussion).

[KRupani · Accepted solution]

You should try this

1. Rename the OOBE folder to OOBE.oldthe locations are 

For windows

C:\Program Files (x86)\Common Files\Adobe\OOBE and C:\Users\[User Name]\AppData\Local\Adobe\OOBE.

2. Go to www.creative.adobe.com and login with your Adobe Id.

3. Under the tab 'Download Center' you will see an application named "Creative Cloud .

4. Download Creative Cloud applicaiton. This Creative cloud app is an upgrade to the Adobe application manager.

Thanks

Kapil Rupani

[Carljh2]

Thanks for the quick reply, Kapil.  Have tried your suggestion but it still comes up with the same message.  Thought perhaps that it might be that I was logged on my PC but even when I logged off, it is still the same.

[KRupani]

I would suggest you to please contact Adobe support.

Either through phone or through chat.

http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

Thanks

Kapil