Unable to Update Apps in Creative Cloud (PS, LR Clasic, LR mobile): Error 113

[horst ah35843459]

I'm using the above Apps for serveral months and I was allways able to install the updates.

I use two Computers, one Destop at home and an Notebook during travelling.

Adobe Creative Cloud was installed on both Systems, both Systems are activated (I checked in my Adobe account).

Both Systems are installed with Windows 10, both are at the same Update Level, both use the same security software.

But for any reason, since a few weks I wasn't able to update PS, LR and LR CC: I always receive (after progess count was by 4 - 6 %) an Fatal error 113.

But the update of the Adobe Creative Cloud application itself works .....

As Error 113 was a symptom for connection errors, I deactivated my firewall: But same results .....

Today I try to fix the problem.

I find the description at Finden Sie Lösungen zu Verbindungsfehlern bei Adobe Creative Cloud- und Creative Suite-Anwendungen and follow the Steps.

1. I follow the Link https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png but I only saw one Logo

2. I follow the next Link https://lm.licenses.adobe.com/vact/ping , but there was no Connection to the Activation servers

3. As recommended, I reset the Hosts-File (even there are no entries from adobe inside)

4. I checked (positive !) as recommended, that I was able to access secure websites (https://www.adobe.com )

5. I checked inside the GlobalSign Root CA, that the server authenification ist activated.

So everything from the checklist is fine, but updates still ends with fatal error 113 (again, I also try the update with firewall deactivated).

So finally I deactivated the desktop system and I activated it again. Both was successful !

Obviously during that actions my system was able to reach the adobe activation server.

But again, when I try to update (with and witout firewall), I receive Fatal Error 113.

Now I had no ideas, what to do?

Does anyone outside an idea??

Thanks

Horst

[kglad]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

[horst ah35843459]

Yes, I was able to connect to the secure adobe servers.

And yes, I saw both logos, the red and the black one, as shown in the activation-network-issues.html document.

And when I try the ping-website, I received the Answer >Pong<

[kglad]

assuming you checked using the problematic computer, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[horst ah35843459]

I have a chat with adobe this morning, verifying the problem.

They send me a link to the complete package of Creative Cloud Client, I download and install. But that doen't fix the problem, the symptoms still remain.

Then they request to try another internet connection, but I cann't do this today. So we agree, I call back on friday, when I have tested the other internet connection.

[horst ah35843459 · Accepted solution]

Today I make the try with another Internet connection, but the result was the same: I again receive error 113.

Then the supporter logged in to my computer and checked some things.

As a final thing I signed off from my computer and signed in as the user >Administrator<. (The user I usually use is still in the Administrator-Group ........).

But surprise, surprise - with that user the installation works.

So this issue is closed.  🙂