Unable to update Creative Cloud: Error 507

Forum|Forum|5 years ago
March 1, 2021
1 reply
2865 views

Hello,

Whenever I try to update Creative Cloud I get the this error: "Encountered issue in updating Creative Cloud. Error code 507"

I googled the error and it says that its caused by the volume being offline. But my volume is perfectly fine, I also tried to change the install location of CC to see if it would fix but it didn't. What can I do to fix this?

Thank you.

This topic has been closed for replies.

kglad

Community Expert

start here, How to fix error 507 for your Creative Cloud apps (adobe.com)

M

Mete TugayAuthor

Participating Frequently

Thanks for your reply,

The volume is definitely online and it still won't update. I want to try the fix where the volume is offline but there isn't a 'View error log' button in my error message. How can i view the error log?

Thanks again.

M

Mete TugayAuthor

Participating Frequently

there was no link to the log file in the error message, correct?

how did you find it?

It was in my LocalAppdata\Temp\Adobe folder. There was a file called ACC, I went in it and searched for the error.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded