Unable to update Creative Cloud: Error 507

Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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Hello, 

 

Whenever I try to update Creative Cloud I get the this error: "Encountered issue in updating Creative Cloud. Error code 507"

I googled the error and it says that its caused by the volume being offline. But my volume is perfectly fine, I also tried to change the install location of CC to see if it would fix but it didn't. What can I do to fix this?

 

Thank you.

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Creative Cloud , Installation

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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Thanks for your reply,

 

The volume is definitely online and it still won't update. I want to try the fix where the volume is offline but there isn't a 'View error log' button in my error message. How can i view the error log?

 

Thanks again.

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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if disk manager showed your install target disc is online and that and the 507 error both persist after a computer restart:

 

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, either contact adobe support* or do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1614619881297.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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I got it to work! I found the log file in my temp files and found out that the error was being caused by the Notification Manager. I uninstalled and reinstalled it through PowerShell and CC updated! Thanks for your help.

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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there was no link to the log file in the error message, correct?

 

how did you find it?

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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It was in my LocalAppdata\Temp\Adobe folder. There was a file called ACC, I went in it and searched for the error. 

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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thank you!

 

hopefully, that will benefit someone else.

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Engaged ,
Apr 21, 2022 Apr 21, 2022

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@Mete Tugay  How did you fix this error through PowerShell please?

I have the same issue and found the log file in my temp files but not sure how to fix.

Really would like some advice.

Thanks

Rosa

Rosa

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Hi, if you made sure your problem is also caused by the notification manager the commands are: 

Get-AppxPackage -all AdobeNotificationClient

Remove-AppxPackage -AllUser

If it's another app then just replace the name with that. 

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Engaged ,
Apr 21, 2022 Apr 21, 2022

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Thanks for responding @Mete Tugay 
I found this (Windows cannot install package AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc to volume E: with media ID {20202020-5720-2D44-6950-8B5B6C0EA43B} because the volume is offline.)

So I know it's the Adobe Notification client.
Did you have to exit the CC app?

Rosa

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Yes, you should exit the app first so that it can be removed if I remember correctly. Once you reopen CC, it should automatically do the update while also reinstalling the Notification Manager.

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Engaged ,
Apr 21, 2022 Apr 21, 2022

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Thanks so much @Mete Tugay  for your help and quick response.

Rosa

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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No problem! Happy to help.

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Engaged ,
Apr 21, 2022 Apr 21, 2022

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@Mete Tugay 

Thank you! It worked!

 
Rosa

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