Unable to update in Creative Cloud

[dhabercom2]

For many months every attempt I have to made to get updates through CC have failed. I've let it slide all along, but now I think some problems I've having might go away with proper updating.

The failure is quick and simple. Soon after I click the update button, the progress bar appears and sits there for a few seconds and then declares a failure. Doesn't even get started. The error message:

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

FATAL: Error occured in install product workflow with error code 105 error message

-------------------------------------------------------------------------------------

I have no clue and would appreciate some guidance. Thanks.

Specs:

Mac Pro (early 2008)

OS X El Capitan (ver 10.11.6)

Processor: 2 x 3 GHz Quad-Core Intel Xeon

Fully updated OS

[kglad]

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file.

    Mac OS: Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

restart your cc desktop app

retry downloading

[dhabercom2]

Sorry, kglad, but after finding and deleting the OPM.db file, I got the same result and same error code.

Could OPM.db be in more than one location? Duplicate somewhere?

[kglad · Accepted solution]

no.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Dotoki2]

Close Creative Cloud client and delete file hdpim.db in

Windows     C:\Program Files (x86)\Common Files\Adobe\caps\hdpim.db

Mac     Macintosh HD/Library/Application Support/Adobe/caps/hdpim.db

Then restart CC client and try again.