Participant

Answered

Unable to update my payment info

Forum|Forum|12 years ago
July 4, 2013
16 replies
32704 views

Hi,

I have subscribed to the creative cloud annual single membership plan. I have been given a new credit card in lieu of the old card I used to pay for the annual subscription. I need to change the card information. But everytime I try to update the information I receive the following error message :-"invalid card, please check card details"

I have tried all possible iterations :- multiple cards, multiple browsers but nothing works. Even tried getting the card details updated by an Adobe customer care representative (after a couple of live chats that did not help). Even the Adobe representative could not help.

Please let me know if I will be able to change my card details at all?

I have been provided a case/reference number - 211082001

Regards,

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

NorbertmMiklajczyk if you are facing billing difficulties then please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

jouiek

Participant

It's 2018, and the same problem persists. There was an unauthorized transaction on my old card, so Citibank was quick to void it and replace it with a new one. However, Adobe charged my old one, and the card payment bounced.

I already updated my details and already waited for three "24 hours" now. Still no updates from Adobe. I don't understand how paying can be such a problem!

I already contacted customer support, and it feels like a scam. I got my Adobe CC on discount around Christmas, and the CS representative is asking me to get another membership at a full price and cancel my discounted one. When I was arguing for this, she immediately transferred to the "Sales" department!

The Sales department was also of no help. Only told me to call their 1800-number but it remains busy for two days now while Adobe continuously counts down!

PLEASE have a representative call my mobile. I've already given my contact details to the first CS representative and updated my Adobe account.

Pixel Larry

Participant

I'd love to know why this is still a problem after 3 years. Same problem. Click on update payment method. I changed the info and click save. Nothing happens. Why?

N

nublaiy4193818

Participant

Yes, I've just had the same problem!!! Had to get on help chat with a rep to update my new card info. Spend about 10 minutes with the person updating the info. I told her the same thing, that I've read this forum and the original entry is from 2013 and this still seems to be a problem. I would think Adobe has bigger fish to fry than spending time manually updating people's payment methods for them. Like I told the rep, I could have just chosen not to update my card and if Adobe ever contested that, I would just say that the system didn't let me update the card info, so that's on Adobe, not me. Anyway, really frustrating. Still can't believe this is still an issue. Something like this will drive customer's away/ O'm definitely think about canceling my membership now.

N

nihonesi

Participant

this may help:

https://helpx.adobe.com/utilities/credit-card.html

FYI

G

GreenwoodPig

Participant

I hope I can get this cleared up so I can continue my schooling. I thought adobe finally got everything together but I have never been sooo stressed to try and get simple information to update. Every time I click save after entering my payment info nothing happens and i'm panicking. Need help ASAP.

A

Alniks

Inspiring

I still cannot change my credit card info. Last time guys from support team cancelled my subscription and I made a new one. Unfortunately, I cannot do it myself - for some unknown reason there is no "Cancel" button and it seems that Russian support doesn't read emails. I wrote them three times with no response so far.

chrish860611

Participant

Same Problem here, really need it working tonight, have so much work to do!

Arghhhhh!

A

Abobakr Pro

Participant

I've got the same problem

josephr01

Participant

i am having the same problem here. I have tried five different credit cards, and i continue to get the same error message around my billing address not working. I have spoken to two different Adobe agents, submitted CC info via Adobe's secure portal and I am still unsuccessful. I have been given my fourth and final warning e-mail and i don't want to be charged for the 50% penalty fee of my 1 yr subscription. Please help.