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Unable to use creative desktop app

New Here ,
Aug 20, 2023 Aug 20, 2023

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davidl67445316_0-1692576717483.png

I currently can use the apps as I am still signed in however the app launcher doesn't reach the Adobe servers, I already reinstalled the app but it didn't ask me to sign in again. The issue is still the same. running Windows 11 with the last update

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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New Here ,
Aug 24, 2023 Aug 24, 2023

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Hi ! the problem is definetily within the antivirus program, once disabled
for 5 min my CC desktop app has initiated correctly
--
Kind regards,
*David León*

*Design & digital solutions / *+1 561 593 0313 - Miami, FL / Website
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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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@davidl67445316 

 

thanks for the update.

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hey David, 

We're sorry for the trouble. In addition to the suggested articles by @kglad and @ashelymorgon, check this out: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

We hope it helps.

Regards,

Shivangi

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