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unable to use free trial of adobe illustrator even it says free trial for days on adobe cratice cloud

New Here ,
May 24, 2019 May 24, 2019

unable to use free trial of adobe illustrator even it says free trial for  days on adobe creative cloud a pop um nessage comes up when i open illustrator saying start your 7 day free trial plz help

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Creative Cloud
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Community Expert ,
May 24, 2019 May 24, 2019

Are you trying to tell us you have a paid Creative Cloud plan but Illustrator keeps launching in trial mode?

Try logging-out of Creative Cloud desktop and log-in with your paid Creative Cloud ID and password.

See links below for more solutions.

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
May 25, 2019 May 25, 2019

no i am on trail version but when i start adobe illustrator a pop ask for 'start your free 7 day trail' (when it alredy says your trail expires on 7 days on creative cloud app)

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Community Expert ,
May 25, 2019 May 25, 2019
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I don't understand the problem.  Hit Start 7 day trial to use the software.

Nancy O'Shea— Product User, Community Expert & Moderator
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