Inspiring

Answered

Unable to use Photoshop CC offline

Forum|Forum|7 years ago
April 28, 2019
2 replies
10949 views

The CC application wants to check my subscription every time I start Photoshop. I have to be constantly online to use it. Quite desperate now. I have an annual membership btw.

This topic has been closed for replies.

Correct answer InsertAliasHere

"This is untrue. You need to connect each 30 days or 99 days for a small moment to be able to use Ps."

THIS IS ACTUALLY NOT working for me! Are you kidding me to post such a stupid reply? It's like telling someone "Your reality is not working for me, so it must be false." Geez, dude!

That's the solution:

Abonnementstatus kann im Offline-Modus nicht überprüft werden

Found it today.

H

himsahimsa

Participant

How is this a solution? This is the same unhelpful rehashing of what's supposed to happen but doesn't.

Pluto is toast. Save Uranus!

kglad

Community Expert

update your cc desktop app.

if that fails to solve the problem, check your account to see if recognize all the computers using your subscription, https://accounts.adobe.com

if you recognize them all, now many different ones are there. (note, win 64bit os'es will cause one computer to be listed twice.)

InsertAliasHereAuthor

Inspiring

Photoshop is current, my PCs are recognized correctly, but it makes no difference.

arij2010

Inspiring

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hi ,

Apps need to store your credentials, license terms acceptance and your subscription status locally .If the apps can't do that it will check these info after each launch .

The problem is caused I think by a permissions issue on your machine .Test this :

1 - Quits All Adobe background processes from tasks manager:

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3-

For Windows :

-> Run any application as admin and sign in .

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