uninstall and re-install CC 2018

[pslane1]

I am having troubles with my CC 2018 and would like to do an uninstall and install to see if the performance gets any better.  I have read the instructions for this and I have a couple of questions.  After I uninstall, when I am doing the install, will I be getting a trial version  instead of the complete version that I have?   How do I make sure it is the one I am paying for?  What should I have ready to do the install?  (Password, license number, etc.)  Not sure if I know the license number.  Getting kinda nervous about doing that but I am not happy with the way it is performing now.

[John T Smith · Accepted solution]

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

[pslane1]

Thank you!