Participating Frequently

Question

Uninstall of Creative Cloud completed with errors

Forum|Forum|8 years ago
June 2, 2017
3 replies
8828 views

Hello,

I want to uninstall Adobe photoshop CC 2017 from my Mac running on Os Sierra, but I keep getting error alerts when I try to.

Such as, uninstallation of creative cloud completed with errors and can't be uninstalled because something about apps on the desktop using them still.

I deleted Creative cloud from the desktop, but it is still showing up on my Mac applications.

Can someone please help guide me through this. It is very frustrating and I even re downloaded the uninstaller and am having a problem.

Creative Cloud

This topic has been closed for replies.

Peru Bob

Community Expert

https://forums.adobe.com/people/Spark+of+inovation wrote
Such as, uninstallation of creative cloud completed with errors and can't be uninstalled because something about apps on the desktop using them still.

What was the exact wording of the error message?

See if this works:

Use the Creative Cloud Cleaner Tool to solve installation problems

S

Spark_of_inovationAuthor

Participating Frequently

I get the message "The creative cloud applications installed on your computer require Creative cloud for desktop to function properly. Do you still want to go ahead with the uninstallation process.">>> i click ok or yes

Then i Continue on with the uninstallation and get the following message "uninstallation of creative cloud completed with errors."

Peru Bob

Community Expert

See if something here helps:

Uninstallation completed with errors

Kanikas

Community Manager

Moving to Creative Cloud Download & Install

S

Spark_of_inovationAuthor

Participating Frequently

HEy, so how is this supposed to help?

Peru Bob

Community Expert

https://forums.adobe.com/people/Spark+of+inovation wrote
HEy, so how is this supposed to help?

It helps by putting your question in the proper forum so that it may be more likely to be answered.

John T Smith

Community Expert

Sign out of your account... Uninstall... run the Cleaner...

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

S

Spark_of_inovationAuthor

Participating Frequently

IT was a demo version from adobe, and since i did not purchase it now when i open it does not give me an option to signout anywhere, just to purchase the product. how should i sign out then ?

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