Uninstall Photoshop CC 2015.5

Forum|Forum|9 years ago
November 2, 2016
2 replies
6671 views

I upgraded to Photoshop CC 2017 this morning from Photoshop CC 2015.5 and can find no instructions on how to uninstall CC 2015.5 How do I uninstall CC 2015.5?

I'm using a Mac Pro with OS X "Sierra" 10.12.1

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

you can wait for the next update or uninstall cc 2017 (Uninstall or remove Creative Cloud apps) and then reinstall with that option ticked.

brisrascal

Participant

Hi,

I have a functional version of Photoshop 2014 which i accidentally updated to Photoshop 2017. When i did that, my working installation became a 7 day trial install. I do not want this and am perfectly comfortable with a 2014 version without and time limitations. Please advise on the best method to resolve this? I have explored on the reverting through the Adobe Creative Cloud menu but I cannot seem to locate the previous installed version in the menu. Thanks.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html