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andreap593665
Participant
March 14, 2016
Answered

Uninstall / Reinstall CS6 (MAC OS X 10.6.8) after a disk failure

  • March 14, 2016
  • 1 reply
  • 2352 views

I had the HD of my MacBook Pro (late 2009, Mac OS X 10.6.8) replaced after a failure. I restored the disk content from a backup, but the applications of CS6 Design Std I had been using before do not work anymore: they stop with "Configuration error 1". I tried to uninstall them, as suggested, with the uninstaller provided, but it fails. I also tried with Cleaner Tool, and it says that there is nothing to clean.

I'd like some advice on how to proceed, before trying to uninstall everything by hands.

Furthermore, a few months ago I suffered some crash myself, in the form of an amnestic episode, and I'm no longer sure about what I did when I first installed the product.

I did not find any registered products connected with  the Adobe-ID I'm using now (spiderbat@mac.com) and that makes me fear of problems with activation after reinstallation.

I found my original SW License Certificate, whose data I submit below:

Certificate Number 11741597

End User ID 20643332

Adobe Order Number  138138946

Deploy-to ID  53509133

Licensing Program CLP

Issue Date Sep 26, 2013

End User Name  INFN-CNAF

End User PO

Deploy-to Name  INFN SEZIONE DI FIRENZE

Deploy-to Address  VIA GIOVANNI SANSONE 1,,SESTO FIORENTINO,Firenze 50019,IT

End User ID  20643332

Order Total Points  450

Agreement 4400349324



The SW was acquired by the italian National Institute of Nuclear Physics to be used by me. I do not indicate here the S.N. of the certificate (actually there are 2, for Mac a Win, but I'm interested only in the former platform) for security concerns. I'm kindly asking you to investigate the situation and give me advice. It might also be that this Apple ID, connected with a personal email account, was activated by me for explorative purposes before acquiring the product, which might be connected with another ID I don't remember now. In any case, I can and I will give you any further proof of the legality of my situation.

Best regards

Andrea Perego

University of Florence - Phys. Dept.

Istituto Nazionale di Fisica Nucleare - Sez. di Firenze.


    This topic has been closed for replies.
    Correct answer Ned Murphy

    As far as getting CS6 working goes, any attempt to transfer an installation into a machine is doomed to failure... Adobe applications need to be installed using installation files.  The Cleaner Tool is not intended to be a tool for uninstalling, moreso just to clean up after an uninstall.  So what I recommend is that you uninstall in whatever manner gets the job done and then run the Cleaner Tool and then reinstall.

    Adobe Creative Suite Cleaner Tool

    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

    http://www.adobe.com/support/contact/cscleanertool.html

    Download and Installation Help -

    https://helpx.adobe.com/download-install.html

    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    As far as the other matters go, you are not likely to get anyone who has the ability to look into your account to do what you ask thru this forum.  This is primarily a user-to-user forum.  You will need to cvontact Adobe Support directly and see if they are willing to assist... they normally do not help with older products.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Adobe ID and registration chat support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service-c1.html ( http://adobe.ly/19r6ZDp )

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    March 14, 2016

    As far as getting CS6 working goes, any attempt to transfer an installation into a machine is doomed to failure... Adobe applications need to be installed using installation files.  The Cleaner Tool is not intended to be a tool for uninstalling, moreso just to clean up after an uninstall.  So what I recommend is that you uninstall in whatever manner gets the job done and then run the Cleaner Tool and then reinstall.

    Adobe Creative Suite Cleaner Tool

    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

    http://www.adobe.com/support/contact/cscleanertool.html

    Download and Installation Help -

    https://helpx.adobe.com/download-install.html

    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    As far as the other matters go, you are not likely to get anyone who has the ability to look into your account to do what you ask thru this forum.  This is primarily a user-to-user forum.  You will need to cvontact Adobe Support directly and see if they are willing to assist... they normally do not help with older products.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Adobe ID and registration chat support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service-c1.html ( http://adobe.ly/19r6ZDp )

    goshawk2
    goshawk2
    Participant
    March 25, 2017

    Hi,

    I made a bad mistake. I've added a new SSD drive in my computer (Mac Powerbook Pro). Formatted it to be the boot drive. Chose not to migrate all the many apps to the new drive (wanting to be selective). Then dragged my InDesign CS6 folder from the old boot drive to the new one. Tried to launch from the new drive, and got the configuration error 16. Tried to launch from copy on the old drive, and got the same error 16.

    So now I'm trying to uninstall and reinstall, as the pop-up error message tells me to do, but can't find any of the uninstall functions described by Adobe as below. There's no Adobe installer or uninstall alias on either drive.

    The other CS6 apps still work. I didn't try moving them. I managed to destroy InDesign only. Please help!

    J Schmidt

    "Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder."

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