Uninstalling Adobe illustrator CS6

[Robert322]

Hi Guy.s .

I am trying to uninstall Illustrator CS6 from my laptop . ( Windows 10)

Do I have to download a removal tool ?

It keeps telling me I have a configuration error and if I reinstall it , it may fix the problem but I don't have anyway of reinstalling it.

Any help would be greatly appreciated.

Thanks Robert

[Test Screen Name]

You uninstall in the usual way, using the Programs Control Panel.

[Robert322]

I tried doing it that way but it won't uninstall that way.

[Test Screen Name]

What exactly happens when you try? That’s the normal way.

[Robert322]

It tells me I need to uninstall and then reinstall illustrator , 

It comes up with configuration error message 

[Jeffrey_A_Wright]

Robert9965 sorry, you are receiving a configuration error when opening Illustrator CS6 on Windows 10.  What specific configuration error are you receiving?  Could you post a screenshot of the error message?  Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .

[Robert322]

When I try and open Illustrator it comes up with Configuration Error  error  1 , it used to be error 16 until I followed a you tube video on how to fix error 16 and now I have error 1 . I even installed IObit uninstaller and even that couldn't remove illustrator.

[Jeffrey_A_Wright · Accepted solution]

Robert9965, are the steps you performed, in the Youtube video, the same as those listed in Configuration error in Adobe Creative Cloud ?

At the moment I would recommend removing all installed Adobe applications and then reinstalling Illustrator CC.   To perform a clean removal please complete the following steps.

1. Run all available Adobe uninstallers utilizing the steps listed in - Uninstall or remove Creative Cloud apps
2. Download and run the CC Cleaner Tool - Use the Creative Cloud Cleaner Tool to solve installation problems
3. Reinstall the Adobe Creative Cloud desktop application and Illustrator CC - Learn how to download your Adobe Creative Cloud apps

Even if you feel you have performed these steps before, Robert9965, please complete them again under the current User account.  If you continue to encounter configuration errors then please perform the steps again under a newly created local administrator account.   Information on how to set up a new local administrator account can be found at https://support.microsoft.com/en-us/help/4026923/windows-create-a-local-user-or-administrator-accoun... .

Please update this discussion if you have any questions, Robert9965 .

[Robert322]

I finally got it to uninstall and have reinstalled it and it's working now. Many thanks for the replies much appreciated

[Jeffrey_A_Wright]

Excellent news, Robert9965!  Thank you for the update.