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Uninstalling/reinstalling CS2

New Here ,
Mar 28, 2013 Mar 28, 2013

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I recen'ty got a new machine and ran into the activation issues with older versions of the Suite. I have CS5, but need to run Photoshop CS2 as well for the screening features in the output end of things that were removed from 5 & 6.

I found the link to the new download of the suite that Adobe provided for the new activation process of CS2 but ran into uninstall problems with the version I installed from disk. When I try to install from the download, it detects Photoshop and Illustrator CS2 installed on my machine despite uninstalling them. The "uninstaller" failed to work, so I went throught the manual uninstallation including the registry edits but the CS2 installer still detects Illustrator and Photoshop CS2 as installed.

FWIW I am running Win 7 64 bit and the CS5 Suite as well. I simply need to keep a working version of Photoshop CS2 in addition to that for my output necessities. Unfortunately this is not a problem I can solve by simply upgrading software as the feature no longer exists in the newer versions. The last version that supported line screen & angle control was CS4, which I do not own because I jumped from CS2 to CS5.  Any advice on how to find and remove the previous CS2 install information that the new installer is detecting would save me a lot of grief as at this point I am out of ideas except reformatting and starting from scratch.

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correct answers 1 Correct answer

Community Expert , Mar 28, 2013 Mar 28, 2013

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Community Expert ,
Mar 28, 2013 Mar 28, 2013

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New Here ,
Mar 28, 2013 Mar 28, 2013

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Thanks but that is the process I referred to in my post. I've been

through it and the new installer still detects Illustrator and

Photoshop CS2 as installed and it will not continue.

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Community Expert ,
Mar 28, 2013 Mar 28, 2013

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there's no more thorough explanation of how to wipe cs2 from your computer after a failed uninstall and there is no cleaner tool for as2.

you could try reinstalling cs2 from your disk, then properly uninstalling using the uninstaller.

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New Here ,
Mar 28, 2013 Mar 28, 2013

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I tried re-installing from disc and it failed in the same manner -

detecting a previous installation, but that was prior to doing the

registry edits. I'll try it again. I'm guessing I may be missing parts

because the uninstall instructions were probably written for XP, and I'm

on Win 7. I will try the reinstall from disc again.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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Once again the install from disc failed just as the downloaded new install (required for the ne activation procedure for older products). I retraced my steps through the manual removal but the installer is still detecting Photoshop and Illustrator CS2 as "installed" and it refuses to proceed. Reitterating that the standard uninstall faied, and that I went through the manual steps, can someone tell me what specific file or files the installer is detecting so I can hunt them down and eliminate them so the installer will run? I don't care if I have some junk files left over from Illustrator but I need to get a clean install of Photoshop.

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Community Expert ,
Mar 30, 2013 Mar 30, 2013

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there may be information here that helps you:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-problems-photoshop-cs2.html

but the biggest help on that page may be a link, "Manually remove Photoshop CS2 (Windows).", that's broken.  i've reported the broken link so hopefully that will be fixed soon.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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Thanks - I'm throwing everything I have at this. Is there a paid support

number I could call (on the weekend) to get a live person to walk

through this and try to resolve it. Not that I don't appreciate (and

follow) your advice but the more time I lose to this the farther behind

I get and I have no problem paying for the solution.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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I just found this - however (understanding the risk) have no idea how to

implement it. Can you point me in the right direcion. I know about

registry edits but this appears to be an automated script of some sort.

#include <GUIConstants.au3> GUICreate("Adobe CS2 Remover", 175,

115,-1,-1,BitAND($GUI_SS_DEFAULT_GUI, BitNOT($WS_CAPTION)),

$WS_EX_TOPMOST) Opt("GUIOnEventMode", 1) $Actvate =

GUICtrlCreateButton("Remove", 10, 40, 60) GUICtrlSetOnEvent($Actvate,

"_remove") $exit = GUICtrlCreateButton("Exit", 104, 40, 60)

GUICtrlSetOnEvent($exit, "_Terminate") $progressbar1 =

GUICtrlCreateProgress (10,80,155,20) GUICtrlCreateLabel("Adobe Creative

Suite 2 Remover", 10 , 10) GUISetState() While 1 Sleep(100) WEnd Func

Terminate() Sleep(100) Exit EndFunc ;==>Terminate Func _remove()

Sleep(1000) GUICtrlSetData ($progressbar1,5)

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"08E8456490400000E7A85400F0580510")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"3618C4F7952F0A940A8182759A5087CB")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"4C7BB6329144DF244090E152A7523ED4")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"C80D5F2B97E7DCF4AA4F75DA53FF6010")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"C9AAD94C8AB5A95428445EB796FDF040")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,15)

RegDelete("HKEY_CURRENT_USER\Software\", "Adobe")

RegDelete("HKEY_LOCAL_MACHINE\Software\", "Adobe") GUICtrlSetData

($progressbar1,20) Sleep(2000)

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"08E8456490400000E7A85400F0580510")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"3618C4F7952F0A940A8182759A5087CB")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"4C7BB6329144DF244090E152A7523ED4")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"C80D5F2B97E7DCF4AA4F75DA53FF6010")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"C9AAD94C8AB5A95428445EB796FDF040")

RegDelete("HKEY_CLASSES_ROOT\Installer\Features\",

"EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,30)

Sleep(1000) RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

"08E8456490400000E7A85400F0580510")

RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

"3618C4F7952F0A940A8182759A5087CB")

RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

"4C7BB6329144DF244090E152A7523ED4")

RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

"C80D5F2B97E7DCF4AA4F75DA53FF6010")

RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

"C9AAD94C8AB5A95428445EB796FDF040")

RegDelete("HKEY_CLASSES_ROOT\Installer\Products\",

"EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,35)

Sleep(1000)

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

"08E8456490400000E7A85400F0580510")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

"3618C4F7952F0A940A8182759A5087CB")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

"4C7BB6329144DF244090E152A7523ED4")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

"C80D5F2B97E7DCF4AA4F75DA53FF6010")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

"C9AAD94C8AB5A95428445EB796FDF040")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\",

"EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,40)

Sleep(1000)

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

"08E8456490400000E7A85400F0580510")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

"3618C4F7952F0A940A8182759A5087CB")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

"4C7BB6329144DF244090E152A7523ED4")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

"C80D5F2B97E7DCF4AA4F75DA53FF6010")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

"C9AAD94C8AB5A95428445EB796FDF040")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\",

"EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,50)

Sleep(2000)

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\",

"08E8456490400000E7A85400F0580510")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\",

"3618C4F7952F0A940A8182759A5087CB")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\",

"4C7BB6329144DF244090E152A7523ED4")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\",

"C80D5F2B97E7DCF4AA4F75DA53FF6010")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\",

"C9AAD94C8AB5A95428445EB796FDF040")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\",

"EE64EBDA0E4501644B637D9ED3281900") GUICtrlSetData ($progressbar1,60)

Sleep(1000)

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"Adobe GoLive CS2 English")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"Adobe Illustrator CS2")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"Adobe InDesign CS2")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"Adobe Photoshop CS2")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"Adobe Photoshop CS2")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{0134A1A1-C283-4A47-91A1-92F19F960372}")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{236BB7C4-4419-42FD-0409-1E257A25E34D}")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{46548E80-0409-0000-7E8A-45000F855001}")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{7F4C8163-F259-49A0-A018-2857A90578BC}")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{ADBE46EE-54E0-4610-B436-D7E93D829100}")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{B2F5D08C-7E79-4FCD-AAF4-57AD35FF0601}")

RegDelete("HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\",

"{C49DAA9C-5BA8-459A-8244-E57B69DF0F04}") GUICtrlSetData

($progressbar1,70) Sleep(1000)

RegDelete("HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\",

"Adobe Version Cue CS2")

RegDelete("HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\",

"Adobe Version Cue CS2") GUICtrlSetData ($progressbar1,80) Sleep(1000)

DirRemove("C:\Documents and Settings\All Users\Application Data\Adobe",

1) DirRemove("C:\Documents and Settings\All Users\Start

Menu\Programs\Adobe GoLive CS2", 1) DirRemove("C:\Documents and

Settings\All Users\Start Menu\Programs\Adobe Illustrator CS2", 1)

DirRemove("C:\Documents and Settings\All Users\Start Menu\Programs\Adobe

ImageReady CS2", 1) DirRemove("C:\Documents and Settings\All Users\Start

Menu\Programs\Adobe InDesign CS2", 1) DirRemove("C:\Documents and

Settings\All Users\Start Menu\Programs\Adobe Photoshop CS2", 1)

DirRemove("C:\Documents and Settings\All Users\Application Data\Adobe",

1) DirRemove("C:\WINDOWS\system32\Adobe", 1)

DirRemove("C:WINDOWS\Installer\{236BB7C4-4419-42FD-0409-1E257A25E34D}",

1)

DirRemove("C:WINDOWS\Installer\{7F4C8163-F259-49A0-A018-2857A90578BC}",

1)

DirRemove("C:WINDOWS\Installer\{B2F5D08C-7E79-4FCD-AAF4-57AD35FF0601}",

1) GUICtrlSetData ($progressbar1,90) Sleep(1000) DirRemove("C:\Documents

and Settings\" & @UserName & "\Application Data\Adobe", 1)

DirRemove("C:\Documents and Settings\" & @UserName & "\Start

Menu\Programs\Adobe GoLive CS2", 1) DirRemove("C:\Documents and

Settings\" & @UserName & "\Start Menu\Programs\Adobe Illustrator CS2",

1) DirRemove("C:\Documents and Settings\" & @UserName & "\Start

Menu\Programs\Adobe ImageReady CS2", 1) DirRemove("C:\Documents and

Settings\" & @UserName & "\Start Menu\Programs\Adobe InDesign CS2", 1)

DirRemove("C:\Documents and Settings\" & @UserName & "\Start

Menu\Programs\Adobe Photoshop CS2", 1) DirRemove("C:\Documents and

Settings\" & @UserName & "\Application Data\Adobe", 1) GUICtrlSetData

($progressbar1,95) Sleep(1000) DirRemove("C:\Program Files\Common

Files\Adobe", 1) DirRemove("C:\Program Files\Adobe\", 1) GUICtrlSetData

($progressbar1,100) EndFunc

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Community Expert ,
Mar 30, 2013 Mar 30, 2013

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that looks like autoit script but i'm not certain (http://www.autoitscript.com/site/). 

most of that code looks ok but it only takes one line to cause a big problem so do not run that code unless you have a reliable backup of your computer (so you can restore it if things go badly including being unable to boot to the os) and make sure you trust the source of that code.

as for contacting adobe, the easiest way is online chat:   (http://www.adobe.com/support/chat/ivrchat.html).

for telephone support:

Call an agent

Monday-Friday, 5am-7pm PST

800-833-6687
but that's a general number and almost certainly will, at most, get you another phone number to call.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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Thanks. I have 2 machines so I'm going to test the script on the

standby. Just trying to figure out how to execute it. I'll let you know

the results so it can be shared (at users risk) as a possible solution

if it works.

Thanks again for your responses.

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Community Expert ,
Mar 30, 2013 Mar 30, 2013

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you have courage. 

let me know if you're able to execute that script.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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No - not so much - it's a standby machine now so if I do damage I can

reformat it at my leisure. I'd never try it on my workstation without

testing it on the other machine and even that is no guarantee.

Looking into the procedure for executing the script now.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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So far it's telling me the syntax is oncorrect. I'm way over my head here

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Community Expert ,
Mar 30, 2013 Mar 30, 2013

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i'm not familiar with autoit either and i can't tell what part of that formatting is a problem on your end and what part is this forum misformatting that code.  but, there are no line breaks in the code i see and the first few lines should have line breaks similar to:

#include <GUIConstants.au3>

GUICreate("Adobe CS2 Remover", 175,115,-1,-1,BitAND($GUI_SS_DEFAULT_GUI, BitNOT($WS_CAPTION)),$WS_EX_TOPMOST)

Opt("GUIOnEventMode", 1)

$Actvate =GUICtrlCreateButton("Remove", 10, 40, 60)

GUICtrlSetOnEvent($Actvate,"_remove")

$exit = GUICtrlCreateButton("Exit", 104, 40, 60)

GUICtrlSetOnEvent($exit, "_Terminate")

$progressbar1 = GUICtrlCreateProgress (10,80,155,20)

GUICtrlCreateLabel("Adobe CreativeSuite 2 Remover", 10 , 10)

GUISetState() While 1 Sleep(100)

WEnd

Func

Terminate()

Sleep(100)

Exit

EndFunc ;==>Terminate Func _remove()

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New Here ,
Mar 30, 2013 Mar 30, 2013

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I'm walking through the steps in regedit manually - Found a couple of

entries I either missed or that were not listed in the Adobe document.

Stay tuned .

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New Here ,
Mar 30, 2013 Mar 30, 2013

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OK - I walked through and the Installer did not detect it this time.

Whether I missed the necessary registry entries, or they were not in the

Adobe document, I got them and it installed. Now I'm having the same

registration errors but I think I should be able to handle that through

Chat support.

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Community Expert ,
Mar 30, 2013 Mar 30, 2013

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congratulations!

that took perseverance.

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New Here ,
Mar 30, 2013 Mar 30, 2013

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Yes. Now at least I can confirm that the steps in the script are safe -

I just couldn't get it to run. After going through it manually however,

you will still have to download the programs or the suite from Adobe due

to their retirement of the older activation servers. Regardless, after

about a week of messing with this - I am back at 100%.

Now if Adobe would just fond a way to put the line screen and angle

control settings back into the print engine of the new versions of

Photoshop we could let go of these oldies but goodies.

Thanks again for your help.

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Community Expert ,
Mar 30, 2013 Mar 30, 2013

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you're welcome.

(and, sorry for all the problems.)

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New Here ,
Mar 30, 2013 Mar 30, 2013

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If I can't get the script to run - can I not just remove the entire

manually?

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