• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
1

Unprecedented Privacy [error in Behance]

Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

±±±±±±±±±± Behance finally reached through and mistook me for a spam account so everything's back to normal, thanks for all the effort and hepl! 🙂  Â±Â±Â±Â±Â±Â±Â±Â±Â±

 

hello all,

three to four days ago I experienced a problem with my behance account. All my projects became private and when I try to adjust the privacy settings, I can't find the drop down menu that allows me to change my privacy, it's simply not there as I will show in the screenshots below. 

 

I usually use safari but I tried in google chrome too.

 

Another problem is that due to this privacy, my account isn't visible to anyone anymore, it's like my account got deleted. When I search my username's link on another browser, it says that the page is not found as I will also show in the screenshots. When I checked again today, my project views (that were 1922) and appreciations (122) decreased in number as seen. 

 

I have no idea why this is suddenly happening and especially in a timing where I sent out my portfolio for specific jobs that won't be able to find me now since I'm officially off the grid. 

 

I contacted Behance, the only way is to submit a request and I have sent many with no answer in return. 

I really do hope someone helps with this as this is nerve-wracking. 

 

here is my URL in case someone wanted to try for themselves: https://www.behance.net/aminael-sabbah

Thanks in advance 🙂

 

Screen Shot 2020-02-29 at 9.16.48 PM.pngScreen Shot 2020-03-01 at 9.04.28 PM.pngScreen Shot 2020-03-01 at 9.12.46 PM.pngScreen Shot 2020-02-29 at 9.17.15 PM.png

 

 

 

TOPICS
Activation

Views

5.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Mar 03, 2020 Mar 03, 2020

thanks a lot for your effort, i have been verified for a long time now. Behance finally reached through and mistook me for a spam account so everything's back to normal 🙂

Votes

Translate

Translate
Community Expert ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

As far as I know, the only help with Behance is at https://help.behance.net/hc/en-us

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

I tried, I submitted three tickets but no one is answering me back. I even contacted Adobe themselves and still nothing.. 😞 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

Refer to this help article.

https://help.behance.net/hc/en-us/articles/204483614-Guide-Privacy-Settings

 

Use a good desktop browser like Firefox or Chrome that accepts cookies and does not have any script blockers.  This is important because client-side scripts are essential for Portfolio and Behance to work.

 

If you still can't see a button, use your browser's Zoom settings  -- 

  • Ctrl/Cmnd +  - (minus) to zoom out
  • Ctrl/Cmnd + 0 (zero) for normal zoom
  • Ctrl/Cmnd + + to zoom in

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

thanks, I tried what you described but the same problem remains. The option is not there and my profile is still not visible for others in general. Here's a screenshot.Screen Shot 2020-03-03 at 12.06.48 AM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

OK.  I think your status is unverified.  Until that's resolved, your projects are all private.   And that's probably why you didn't get a reply from Behance support. 

 

Log-in to you your account settings page below and click Resend Verification E-mail

https://account.adobe.com/settings

 

See  related help articles below:

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

thanks a lot for your effort, i have been verified for a long time now. Behance finally reached through and mistook me for a spam account so everything's back to normal 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

Glad it all got sorted.  Thanks for the update.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

I am having the same issue ! How did you actaully resovle that ? Thank you

It is so annoying

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

Contact the Behance Help Desk.

https://help.behance.net/hc/en-us/requests/

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

I have exactly the same problem as the guys above. I submitted my request to the Behance Help Center 5 times and received no response. Is there another way to contact Behance Center ???????
I urgently need to provide employers with access to my projects.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

Oksana V19@,

The Behance Help Desk is the only way I know of to reach Behance technical support.  If you haven't heard back, check your spam folder for email.  

https://help.behance.net/hc/requests/new?ticket_form_id=4164

 

Also refer to Behance Community Guidelines and Appeal Process below.

https://www.behance.net/misc/community

https://help.behance.net/hc/sections/200813564-Report-Appeals

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

Hi guys! I have a problem with my Behance account, similar to the situation described here... all my work has gone private and when I change the settings to 'public', they turn automatically to private again. I checked my account and the email address is verified. Furthermore, my account is not discoverable when I log off, it is like it does not exist!

I have reached out to Behance but they do not reply. I need to share my account with others, it is an urgent thing.

Is there any way I can fix it myself?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

LATEST

Please contact the Behance Help Desk.  If you've not heard back, check your spam folder.

https://help.behance.net/hc/en-us/requests/

 

Also refer to Behance Community Guidelines and Appeal Process below.

https://www.behance.net/misc/community

https://help.behance.net/hc/sections/200813564-Report-Appeals

 

Thank you.

 

[This discussion is locked.]

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines