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Unprecedented Privacy [error in Behance]

Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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±±±±±±±±±± Behance finally reached through and mistook me for a spam account so everything's back to normal, thanks for all the effort and hepl! 🙂  ±±±±±±±±±

 

hello all,

three to four days ago I experienced a problem with my behance account. All my projects became private and when I try to adjust the privacy settings, I can't find the drop down menu that allows me to change my privacy, it's simply not there as I will show in the screenshots below. 

 

I usually use safari but I tried in google chrome too.

 

Another problem is that due to this privacy, my account isn't visible to anyone anymore, it's like my account got deleted. When I search my username's link on another browser, it says that the page is not found as I will also show in the screenshots. When I checked again today, my project views (that were 1922) and appreciations (122) decreased in number as seen. 

 

I have no idea why this is suddenly happening and especially in a timing where I sent out my portfolio for specific jobs that won't be able to find me now since I'm officially off the grid. 

 

I contacted Behance, the only way is to submit a request and I have sent many with no answer in return. 

I really do hope someone helps with this as this is nerve-wracking. 

 

here is my URL in case someone wanted to try for themselves: https://www.behance.net/aminael-sabbah

Thanks in advance 🙂

 

Screen Shot 2020-02-29 at 9.16.48 PM.pngScreen Shot 2020-03-01 at 9.04.28 PM.pngScreen Shot 2020-03-01 at 9.12.46 PM.pngScreen Shot 2020-02-29 at 9.17.15 PM.png

 

 

 

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Community Beginner , Mar 03, 2020 Mar 03, 2020
thanks a lot for your effort, i have been verified for a long time now. Behance finally reached through and mistook me for a spam account so everything's back to normal 

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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thanks!

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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As far as I know, the only help with Behance is at https://help.behance.net/hc/en-us

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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I tried, I submitted three tickets but no one is answering me back. I even contacted Adobe themselves and still nothing.. 😞 

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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Refer to this help article.

https://help.behance.net/hc/en-us/articles/204483614-Guide-Privacy-Settings

 

Use a good desktop browser like Firefox or Chrome that accepts cookies and does not have any script blockers.  This is important because client-side scripts are essential for Portfolio and Behance to work.

 

If you still can't see a button, use your browser's Zoom settings  -- 

  • Ctrl/Cmnd +  - (minus) to zoom out
  • Ctrl/Cmnd + 0 (zero) for normal zoom
  • Ctrl/Cmnd + + to zoom in

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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thanks, I tried what you described but the same problem remains. The option is not there and my profile is still not visible for others in general. Here's a screenshot.Screen Shot 2020-03-03 at 12.06.48 AM.png

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Adobe Community Professional ,
Mar 03, 2020 Mar 03, 2020

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OK.  I think your status is unverified.  Until that's resolved, your projects are all private.   And that's probably why you didn't get a reply from Behance support. 

 

Log-in to you your account settings page below and click Resend Verification E-mail

https://account.adobe.com/settings

 

See  related help articles below:

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 03, 2020 Mar 03, 2020

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thanks a lot for your effort, i have been verified for a long time now. Behance finally reached through and mistook me for a spam account so everything's back to normal 🙂

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Adobe Community Professional ,
Mar 03, 2020 Mar 03, 2020

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Glad it all got sorted.  Thanks for the update.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 06, 2020 May 06, 2020

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I am having the same issue ! How did you actaully resovle that ? Thank you

It is so annoying

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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Contact the Behance Help Desk.

https://help.behance.net/hc/en-us/requests/

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 14, 2021 Dec 14, 2021

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I have exactly the same problem as the guys above. I submitted my request to the Behance Help Center 5 times and received no response. Is there another way to contact Behance Center ???????
I urgently need to provide employers with access to my projects.

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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Oksana V19@,

The Behance Help Desk is the only way I know of to reach Behance technical support.  If you haven't heard back, check your spam folder for email.  

https://help.behance.net/hc/requests/new?ticket_form_id=4164

 

Also refer to Behance Community Guidelines and Appeal Process below.

https://www.behance.net/misc/community

https://help.behance.net/hc/sections/200813564-Report-Appeals

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 15, 2021 Dec 15, 2021

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Hi guys! I have a problem with my Behance account, similar to the situation described here... all my work has gone private and when I change the settings to 'public', they turn automatically to private again. I checked my account and the email address is verified. Furthermore, my account is not discoverable when I log off, it is like it does not exist!

I have reached out to Behance but they do not reply. I need to share my account with others, it is an urgent thing.

Is there any way I can fix it myself?

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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LATEST

Please contact the Behance Help Desk.  If you've not heard back, check your spam folder.

https://help.behance.net/hc/en-us/requests/

 

Also refer to Behance Community Guidelines and Appeal Process below.

https://www.behance.net/misc/community

https://help.behance.net/hc/sections/200813564-Report-Appeals

 

Thank you.

 

[This discussion is locked.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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