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boba90370176
boba90370176
Participating Frequently
July 10, 2018
Answered

Unwanted Creative Cloud

  • July 10, 2018
  • 4 replies
  • 16175 views

Creative Cloud has taken over my Adobe programmes, noticeably Photoshop.

When I try to open Photoshop, a window labelled Creative Cloud opens and tells me to wait for ever more.

Presumably this is because I have not paid anything.

I do not want Creative Cloud but want Photoshop back.

How do I do this?

    This topic has been closed for replies.

    4 replies

    christinet24405069
    christinet24405069
    Participant
    October 20, 2019

    無法開啓PS,當啟動Adobe Creative Cloud時，發生暫存資料夾塞滿而發生磁碟空間太少錯誤

    arij2010
    arij2010
    Inspiring
    July 11, 2018

    Try this :

    1 - Quits All Adobe background processes :

    Adobe CEF Helper

    Adobe Creative Cloud

    Adobe IPC Broker

    Adobe Genuine Software Integrity Service

    CCLibraries

    CCXProcess

    Creative Cloud

    CoreSync

    - For MAC :Run the Activity monitor to quit these processes .

    Go to Application > Utilities > Activity monitor .

    Select the process and force quit

    - For Windows :Run the Task Manager to quit these processes .

    Windows 7 : "Ctrl+Shift+Esc"

    Windows 8 and 10 : "Windows+X" to Access the Power User Menu

    2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

    - For MAC :

    MAC HD/Users/<user folder>/Library/Application Support/Adobe/OOBE

    MAC HD/Library/Application Support/Adobe/SlStore

    MAC HD/Library/Application Support/Adobe/SlCache

    - For Windows :

    C:\Users\<user folder>\AppData\Local\Adobe\OOBE

    C:\ProgramData\Adobe\SLStore.

    C:\Program Files (x86)\Common Files\Adobe\ SlCache

    3 - If you are on windows ,right clic on Photoshop and choose "run as admin "

      boba90370176
      boba90370176Author
      Participating Frequently
      July 11, 2018

      Hi Arij

      Thank you for the detailed instructions.

      I did all you suggest but, at the end, clicking on the Photoshop icon resulted in the same outcome as before - a large clear box with Creative Cloud in the top LH corner and the message - Please wait for a moment....

      I noticed that the Adobe applications Manager and License Utility both come on in the Task Manager Process window when I click on the PS icon. I am unable to switch these off.  Have I missed an instruction somewhere?

      Any other suggestions?

      T
      thedabare
      Participant
      May 8, 2020

      Hello again everyone

      Can anyone help me recover my CS3 Photoshop after Creative Cloud destroyed my access?

      As can be seen from the previous Forum messages, I have followed several suggestions but none have been successful.

      I have contacted Adobe but they do not seem to be interested.  They did not want to take responsibility for the loss and kept telling me that I did not have a paid subscription.  Unfortunately, I do not have the serial number but I did have the redemption code.  After much discussion, they appeared to agree that I had a legal copy of the software but still just told me to buy a new subscription.

      It seems very unfair that a trial version of software can permanently take over other programmes.


      I think we should all file a class action lawsuit against Adobe for taking our Photoshop we paid for (and I might add it is very expensive) hostage without any warning. 

        boba90370176
        boba90370176Author
        Participating Frequently
        July 11, 2018

        Hello Ned

        I followed your advice and uninstalled Creative Cloud using the downloaded programme.

        This worked.  However, I am still unable to open Photoshop.  The same Creative Cloud box opens and tells me to wait (after it has checked the license).  Nothing then happens.

        Do you have any suggestions to solve this one?

        Ned Murphy
        Ned MurphyCorrect answer
        Legend
        July 10, 2018

        How do I prevent Creative Cloud from taking over my CS6 perpetual license?

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