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rachelcenter
rachelcenter
Legend
October 29, 2020
Answered

Update button isn’t working on adobe creative cloud

  • October 29, 2020
  • 3 replies
  • 5534 views

I have 18 new updates in my Adobe creative cloud application on my desktop (mac). When I click the update button nothing happens. this has been happening for a few weeks now. The sign-out button is grayed out too. Does anyone know a solution and how to fix this?

    This topic has been closed for replies.
    Correct answer rachelcenter

    SOLUTION: go to applications -> utilities -> activity monitor. Then go to the energy tab and force quit out of each adobe product. you have to do it one by one. you cant do it all at once. so highlight core sync for instance and press the big X button on the top left hand side, and it will prompt you to quit or force quit. choose force quit. once all of those adobe apps are no longer showing up on the list, go back to your applications folder, and open adobe creative cloud back up and try to update you apps now. This worked for me.

    3 replies

    S
    sukc42650077
    Participating Frequently
    February 12, 2021

    You are truely a life-saver. Thank you.

    rachelcenter
    rachelcenterAuthorCorrect answer
    Legend
    October 29, 2020

    SOLUTION: go to applications -> utilities -> activity monitor. Then go to the energy tab and force quit out of each adobe product. you have to do it one by one. you cant do it all at once. so highlight core sync for instance and press the big X button on the top left hand side, and it will prompt you to quit or force quit. choose force quit. once all of those adobe apps are no longer showing up on the list, go back to your applications folder, and open adobe creative cloud back up and try to update you apps now. This worked for me.

      M
      Miguel318380707csj
      Participant
      January 15, 2024

      I realise this is an old post, but I'm really trying to get this to work, but no luck so far. An issue I observed in my case is that most of the apps don't disappear from that list, they just get greyed out, like the screeshot attached. Any idea on what's happening? Thanks!

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      January 15, 2024

      Hi there,

      I see the screenshot that you have shared is from the previos version of the app. Please try and install the lastest version of apps.

      Hope this helps!

        rachelcenter
        rachelcenterAuthor
        Legend
        October 29, 2020

        I dont see an edit button in order to update my respnse with more details but I'm running macOS Catalina 10.15.7 and I have Adobe Creative Cloud 5.3.1.470 what a number! There is no error code. I go to the top right hand corner of my Apple computer and click the Adobe Creative Cloud icon in the menu bar up top. A window pops up that shows me all the apps that want to be updated and any time I click any of them, nothing happens. Yes I've done restarts and shut downs since the problem came about. When I click update all, nohting happens. When I go to the blue circle and try to click sign off, its grayed out.

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