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Pablo Enefecto3D
Participant
January 2, 2014
Question

update creative cloud

  • January 2, 2014
  • 1 reply
  • 316 views

Hello,

the app creative cloud tell me it has updates but when I try to install the application is closed. This happens for 2 weeks. How I can fix this?

Thank you.

Regards

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 2, 2014

Moving this discussion to the Creative Cloud Download & Install forum.

Pablo Enefecto3D what application is closed exactly?  What update are you trying to apply?  Do you receive any specific error messages?  Finally what operating system are you using?

P
Pablo Enefecto3DAuthor
Participant
January 3, 2014

Hi Jeff A Wright,

the aplication closes is "creative cloud". I attached a screenshot with the message. My operating system is Windows 7.

When I select "update" (Actualizar) the application quits. Then appear the same window again.

Thank you,

regards

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 3, 2014

Pablo Enefecto3D please see http://forums.adobe.com/message/5894404#5894404 where this topic has been discussed.

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