Skip to main content
Participant
August 18, 2020
Question

Update failed, updates have been suppressed by the Administrator

  • August 18, 2020
  • 1 reply
  • 219 views

I'm trying to update Illustrator CC, but when I launch the installer, I'm greeted with the following error message:

Update failed, updates have been suppressed by the Administrator

 

Now I understand that the solution would be to go and delete/rename AdobeUpdateAdminPrefs.dat. and that has indeed worked for other people who have had this same issue. However, if I do that, the file is instantly recreated after I launch the install again and I get the same message. If I rename the file, a new instance is created in the same location. How to fix this?

 

Thank you

This topic has been closed for replies.

1 reply

Kanikas
Community Manager
Community Manager
August 25, 2020

Hi there, 

We're sorry for the trouble. Are you still getting the same error? 

 

Thanks 

Kanika