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Update Issues PS will not launch

New Here ,
Dec 18, 2018 Dec 18, 2018

Just updated Photoshop CC and Lightroom classic.  Photoshop will not launch from the desktop or from Creative Cloud.  I am dead in the water!  Any suggestions for a fix?

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correct answers 1 Correct answer

Community Expert , Dec 18, 2018 Dec 18, 2018

please try removing the Adobe-related certificates from the Windows Certificate Manager, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

moved from Installing, Updating, & Subscribing to Acrobat to Downloading, Installing, Setting Up

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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Community Expert ,
Dec 18, 2018 Dec 18, 2018

please try removing the Adobe-related certificates from the Windows Certificate Manager, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

moved from Installing, Updating, & Subscribing to Acrobat to Downloading, Installing, Setting Up

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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New Here ,
Dec 18, 2018 Dec 18, 2018

It worked!  Thanks.  i don't understand the technical of it, but I

appreciate your clear answer. I tried to indicate "correct nswer" on the

link, but was unable tofind a place to maked it.

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Community Expert ,
Dec 18, 2018 Dec 18, 2018
LATEST

you‘re welcome.

(and credit to jeff a wright for pointing out that answer.)

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