UPDATE NEEDED - To install Illustrator, you need to update the system.

[VIKER35338280mjhi]

I have a laptop with windows 11 pro education, made sure that have every requirement to install illustrator and, well, every other adobe program, but that error keeps popping up when I try to download them.

Hope someone can help me every hint will be appreciated!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

update your cc desktop app

retry the install

if that fails, copy and paste here a screenshot (or two) showing your cc desktop version and the error message

[VIKER35338280mjhi · Accepted solution]

Hi, so it's hard to explain what happened but basically adobe was download the files as .dmg even though i have a windows so the files didnt want to open so thats why it was giving me that error. But anyways its solved and thank you for the help!

[kglad]

you're welcome.

[Error4O4]

I have the same issue, how did you solve it?

[kglad]

@Error4O4 

check your specs.

if you meet specs use a different default up-to-date browser .

[cynthia379235774t7b]

[kglad]

check https://helpx.adobe.com/creative-cloud/system-requirements.html