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Ali_Z
New Participant
May 3, 2019
Answered

UpdaterStartupUtility crashes computer everyday

  • May 3, 2019
  • 3 replies
  • 3461 views

How do I disable UpdaterStartupUtility for good? It crashes my mac everyday. My computer freezes, screen goes black, and the power shuts off, hard crash. Very annoying. I will quit Adobe and switch to other products if this isn't fixed ASAP.

Crash log: UpdaterStartupUtility Crash - Pastebin.com

This topic has been closed for replies.
Correct answer Ali_Z

I was able to solve this problem by deleting the updater startup utility app from my application folder. I'm fine without updating my adobe apps for a while. Alternatively, you can add "backup" to the adobe updater startup utility app and creative cloud apps so they don't open anymore, then delete "backup" from the app names when you want to use them again.

3 replies

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Ali_ZAuthorCorrect answer
New Participant
May 24, 2019

I was able to solve this problem by deleting the updater startup utility app from my application folder. I'm fine without updating my adobe apps for a while. Alternatively, you can add "backup" to the adobe updater startup utility app and creative cloud apps so they don't open anymore, then delete "backup" from the app names when you want to use them again.

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DP_Art_Dept
New Participant
May 24, 2019

I have the same problem.

Nancy OShea
Nancy OShea
Adobe Expert
May 3, 2019

Contact support for direct assistance.

Contact Customer Care

Nancy O'Shea— Product User, Community Expert & Moderator
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Lumigraphics
Brainiac
July 19, 2019

There has to be a general solution without sitting on hold or allowing someone remote access. I have CC on two Macs and get crash reports multiple times a day.

And deleting a part of the application install isn't much of a fix. How about a REAL fix from Adobe? Surely they can run a debugger and figure out what the problem is?

Nancy OShea
Nancy OShea
Adobe Expert
July 19, 2019

This is not technical support, it's a user-to-user forum with some infrequent staff participation.  I don't have the problem so I can't speak to what might be the root cause.  I only know it is not widespread because if it were, this forum would be filled with similar complaints.  I think your best course of action is to reach out to technical support and see what they say.

Contact Customer Care

Nancy O'Shea— Product User, Community Expert & Moderator
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