Updates always failing

[DeanH147]

the Adobe Application Manager pops up with updates available, but they all always fail to install.

[Monika Gause]

Please contact support:

Contact Customer Care

[DeanH147]

thanks anyway, but nothing seems to match and then it passed me to this forum

[Salah Fadlabi]

Try by going to the CC desktop application (in the menu bar on a Mac, or task bar in Windows). Click the gear icon > Preferences > General > Sign Out. Then Sign In with your Adobe ID.

[DeanH147]

hi sorry but I see nothing in the taskbar.
also why would signing out and signing in help with the update?

I have local applications not "cloud" stuff

[Monika Gause]

So which version?

Which platform?

[DeanH147]

I have serial base products, which says there are updates available, but these updates always fail

been onto Adobe on the phone and had zero help there as all they do is point to the website, which then points to this forum.

no help anywhere

on a PC Win10

[Monika Gause]

Which version exactly is it?

[DeanH147]

Acrobat 10.1.16

Illustrator 15.0.0
Photoshop 12 (x64)

[Monika Gause]

CS5 has never been tested on Windows 10. Windows 10 didn't even exist when CS5 hit the market.

It might be not compatible and this will get worse with every Windows update.

Stay with Windows 8 if you don't want to upgrade your Adobe apps.

Some people claim they got CS5 to run on Windows 10. You might want to search the forum for their procedure for installing it. You're basically on your own and depending on people who have successfully installed.

[DeanH147]

Ah so sorry, here at work we have Windows 7

confused with my home setup

and of course being at work I have no say on the platform, etc

I have the three applications installed, and they work fine but this morning the "updates available" appeared and wont work

[Monika Gause · Accepted solution]

Please try the suggestions in these threads:

CS5 UPDATE FAILS: There was an error downloading this update

CS5 update error

Photoshop CS5 12.0.4 Update failed on Win 7 Ult 64bit

Troubleshoot update issues | Adobe Creative Suite 6, CS5.5, CS5

[DeanH147]

Thanks Monika

The first link had a link to update the Application Manager itself, and that appears to have worked, the updates are uploading and installing fine (I think).

Now though I have the cloud thing appearing everywhere, so I will have to get rid of all that now

cheers

[DeanH147]

nope, still not working:
new update today:

error message

Adobe Illustrator CS5 15.0.2 Update

There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

Adobe Extension Manager CS5 5.0 Update

There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

anyone, any idea?

[Rajashree Bhattacharya]

Hi Dean,

Have you checked the steps in : Update Error U43M1D207

Error downloading or updating Creative Cloud apps

I am also moving this post to the correct forum.

Regards

Rajashree

[DeanH147]

Hi Rajashree

Thanks but I don't think these two links help me; I don't have Creative Cloud, I don't want Creative Cloud, I cant use Creative Cloud stuff as corporate policy here we cant use external servers.

I have good old local install

Which link do you think is the solution?
Where on the linked-page should I be looking for the solution?