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Updates Fail

Community Beginner ,
Apr 06, 2013 Apr 06, 2013

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Hi,

Yesterday, I bacame a Creative Cloud user.

Today, the Adobe Application Manager popped up onto my screen, informing me of 8 updates.

The Adobe Application Manager proceeds to download the updates but these fail to install. This is how it looks:

fail3.jpg

A larger image showing several stages of the update process can be seen here: http://bit.ly/Ze3TO3

Updating via the Creative Cloud preferences yeilds the following:

updatefail.jpg

To make things even more confusing, the Adobe Support Advisor App cannot find any issues:

no_issues.jpg

I'm on a mac with these specs.

specs.jpg

Has anyone else experienced this issue recently? Any ideas of how to fix this problem?

Input appreciated...

Cheers / Alex

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Adobe Employee ,
Apr 10, 2013 Apr 10, 2013

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Hi Alex, we suggest downloading the updates manually: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html Let us know how it goes! Thanks, Madison

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