I have followed all the recommendations about repairing , uninstalling and reinstalling the Creative Cloud Desktop App. Whenever I try to install the 3 updates that are pending, they get as far as 'waiting' and no further, even after waiting hours. I am running macOS Catalina version 10.15.7 . Any solutions?
Hi, that link worked and I have managed to locate and open the insallation log file. Most is gibberish to me but I can see a line that says Summary for each attempt. Over the last few days the summary has no fatal errors or errors or warnings. Going back to the 29th November, 2021, there were no fatal errors or errors but there were 10 warnings. I have attached the log if that is of any help. Thanks again for your assistance.
Arthur
Arthur, make sure you check the install log, which contains most of the critical errors from the download and install process.
Alternately, you can download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once the log files are uploaded, you can then begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can interpret and help correct any errors that are discovered.
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