Updates unavailable in CC, unless I uninstall current version!@# (of After Effects)

[Gary Reisman @NBC]

I'm running After Effects 25.1, but learned that v25.2.2 is the most recent.

So I open up CC, and there is no option to install/update to anyting over 25.1.
*unless* I uninstall 25.1, and only then,  all the update options are available. (25.2,. 25.2.2, etc0

I've searched , but no luck finding a solution. 
any way to force CC to show the most recent updates?

[kglad]

update your cc desktop app.

[Nancy OShea]

Unless there's some compelling reason to do so, you do not have to update. 

I rarely accept incremental (dot) updates unless my current one has bugs.

https://helpx.adobe.com/after-effects/using/whats-new.html

Before you upgrade, make sure your system meets the latest requirements.  Most Creative Cloud apps work on these systems, no more than 2 versions back:

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/after-effects/system-requirements.html

Hope that helps.

[Gary Reisman @NBC]

-I updated my CC app, still no effect

-this same issue occured when I wanted to update to 25.1,  had to uninstall v25.0 in order to see v25.1 asn option to install.

- of course there is compelling reasons to update from 25.1 to 25.2, - all the improvements shown in the update link.

Plus I want to ensure the scripts I develop work with the most recent versiion of After Effects.

- my system is fully capable, running Sonoma.  I *can* install 25.2.2 , BUT it ONLY appears as an option if I uinstall 25.1, which is quite annoying., so I'm searching for a way to force CC to show me the updates without having to uninstall the prevous app.

[kglad]

reset your cc app

[Gary Reisman @NBC]

attemped to reset (CMD+Option+R)  =   no effect,  it's still not giving me the opton to update to 25.2.2 .. (unless I uninstall 25.1)
I'm gussing there might be setting file I could delete ..somewhere.

[kglad]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

[Gary Reisman @NBC]

thanks,.  tried deleting that OOBE folder,  still no luck.
the option to install 25.2.2 is only available IF I uninstall 25.1.
upon further investiation, it appears that ALL updates are not avialable,  I can't update my Photoshop v26.0 to any of the updates either (but bet it'll show up if I delete it).
This might be an issue with my workspace blocking some aspects of Adobe CC., will try to get it sorted

[kglad]

oh, if you have a teams or enterprise subscription, contact your admin.

[Gary Reisman @NBC]

following up, in case someone else runs into the same problem:
our Admin had me contact Adobe support,  which was stumped as well,

 so they escalated it to someone a tech higher up who then immediatley traced it to:

  /Library/Application Support/Adobe/AAMUpdaterInventory folder. which he then renamed to something else, and then things were working again!   now showing a dozen apps that were never updated.

Upon further investigation, it turns out something similar occured for someone else and it was discussed.

the true fix was to locate adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat
open up the .dat in a txt editor  and change the line:

<Suppressed>1</Suppressed>

To

<Suppressed>0</Suppressed>

full discussion here:

https://community.adobe.com/t5/photoshop-elements-discussions/updates-have-been-disabled-for-this-ma...

[kglad]

thanks for the update and info.